Delivery

Despatch

Orders received by 12pm on a working day are despatched on the same day. If exceptional circumstances arise were this cannot be achieved then we will promptly inform the buyer.

Courier

We provide free economy delivery with delivery confirmation to the mainland UK on all orders.

For delivery to Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands please contact us before making your order as an extra delivery charge might be incurred.

Currently we work with the following courier companies:

  • Royal Mail
  • Parcelforce
  • myHermes
  • UPS

Timescales

Currently delivery should be expect 2-4 working days from dispatching the parcel/s.

Delayed items

While we do our best to despatch items quickly there might be rare circumstances out of our control where items get delayed or missing in the post.

The most common reasons for not receiving a parcel in time are:

  • Parcel is with another member of the household
  • Nobody was in when delivery was attempted so the parcel is currently at the local delivery office/depot
  • Parcel is with a neighbour if nobody was in when delivery was attempted

If a parcel has not arrived by 3 working days after the estimated delivery date, please get in touch with us so that we can assist you with finding the parcel. We appreciate your patience in this matter but rest assured that we will always issue a refund or send a replacement when items go missing at no extra cost to yourself.